Returns, Refunds, & Warranty Policies

Return and Refund Policy

Effective Date: 08/01/2025

1. Scope and Intent

This Return and Refund Policy applies to all purchases made through the Garage Gear Direct website located at www.GarageGearDirect.com ("Website").

2. Contact Information

For questions about returns and refunds, please contact our Customer Service team:

  • Email: Info@GarageGearDirect.com
  • Phone: 970.699.4343
  • Address: 1500 N GRANT ST, STE R, Denver, CO 80203, USA

    Hours: Monday-Friday, 9 AM to 5 PM MST

3. Return Eligibility

Customers in United States of America, excluding Alaska, American Samoa, Micronesia, Guam, Hawaii, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, U.S. Virgin Islands, Armed Forces Americas, Armed Forces Europe, and Armed Forces Pacific  have the right to cancel their purchase and return the product within 14 days of receipt without providing any reason, subject to the conditions outlined below.

3.1 Conditions for Return

  • Unused and Undamaged: The item must be unused, undamaged, and in the same condition that you received it.
  • Original Packaging: The item must be in the original packaging, with all labels and tags attached.
  • Proof of Purchase: A receipt or proof of purchase is required.

4. Return Process

4.1 Initiating a Return

To initiate a return:

  1. Contact Customer Service:
    • Email us at Info@GarageGearDirect.com or call 970.699.4343 within 7 days of receiving your order.
    • Provide your order number and a detailed reason for the return.
  1. Return Authorization:
  • After reviewing your request, we will provide detailed return instructions and, if applicable, a Return Merchandise Authorization (RMA) number and a prepaid shipping label.

4.2 Preparing Your Return

  1. Package the Item Safely:
    • Securely pack the item in its original packaging.
    • Ensure all accessories, manuals, and free gifts are included.
  1. Include Documentation:
  • Include the return authorization form and any necessary supporting documents or images.
  1. Attach Shipping Label:
  • Download and print the return shipping label provided in our email.
  • Affix the label to the outside of the package.

4.3 Shipping the Return

  • Shipping Method:
    • Use Standard Shipping
      (UPS, FedEx)
  • 4.3  Shipping the Return
  • •       Ship the package within 7 days of receiving the return authorization.
  • •       Use a trackable shipping method to ensure your package arrives safely.]
  • Return Window:
    • Ship the item within 7 days after receiving the return authorization.

5. Return Shipping Costs

  • Customer Responsibility:
  •     All return shipping costs are the responsibility of the customer

6. Specific Return and Refund Conditions

6.1 Returns Due to Change of Mind

  • Eligibility:
    • Items must be unused, undamaged, and in original packaging.
    • Return request must be made within 7 days of receipt.
  • Refund:
    • A refund will be issued to the original payment method, minus any applicable restocking fees.

6.2 Defective or Damaged Goods

  • Notification:
    • Contact us within 48 hours of receiving the item.
  • Documentation:
    • Provide photos or videos of the defect or damage.
  • Resolution:
    • We will offer a replacement or a full refund, including return shipping costs.

6.3 Incorrect Product Received

  • Notification:
    • Inform us immediately upon receipt.
  • Resolution:
    • We will arrange for the incorrect item to be returned (at our expense) and ensure you receive the correct product.

6.4 Product Never Arrived

  • Notification:
    • Contact us if your product does not arrive within the estimated delivery time.
  • Resolution:
    • We will initiate an investigation with the carrier.
    • If the product is confirmed lost, we will offer a full refund or send a replacement product.

6.5 Order Cancellation

  • Before Shipment:
    • You can cancel your order for a full refund if it has not yet been shipped.
  • After Shipment:
    • If the order has already been shipped, please follow the return procedure after receiving the product.
    • A restocking fee of 25% of the total order will be charged for restocking items.

7. Exceptions to the Return Policy

The following items are non-returnable and non-refundable:

  • Custom or Personalized Products:
    • Items made to your specifications or clearly personalized.
  • Perishable Goods:
    • Such as food, flowers, newspapers, or magazines.
  • Intimate or Sanitary Goods:
    • Including underwear, swimwear, and personal care items, unless unopened and unused.
  • Gift Cards and Downloadable Software Products.

 

8. Refunds

8.1 Refund Conditions

  • Approval:
    • Refunds are issued after we receive and inspect the returned item.
  • Notification:
    • We will notify you via email regarding the approval or rejection of your refund.
  • Condition:
    • Items must meet the return eligibility criteria outlined in Section 3.

8.2 Refund Processing

  • Method:
    • Refunds will be processed to the original payment method used at the time of purchase.
  • Time Frame:
    • It may take up to 30 days for the refund to appear in your account, depending on your bank or credit card issuer.

8.3 Partial Refunds

Partial refunds may be granted in certain situations:

  • Condition Issues:
    • Items not in original condition, damaged, or missing parts for reasons not due to our error.
  • Late Returns:
    • Items returned more than 7 days after delivery.

 

9. Exchanges

  • Eligibility:
    • We replace items if they are defective, damaged, or incorrect.
  • Process:
    • To request an exchange, contact us at Info@GarageGearDirect.com.
  • Shipping Costs:
    • For defective or incorrect items, we cover the shipping costs.
    • For exchanges due to change of mind, customers are responsible for shipping costs.

 

10. Restocking Fee

  •         Restocking fee is 25% of the total order.

11. Timelines

  • Return Window:
    • Returns must be reported and shipped within 30 days of receiving the product.
  • Return Processing:
    • After receiving and inspecting the returned item, we will process the refund within 30 days.
  • Refund Period:
    • It may take up to 30 days for the refund to appear in your account after approval.

12. Legal Rights

This Return and Refund Policy does not affect any statutory rights you may have under applicable law.

13. Questions and Support

For more information, please:

  • Contact our Customer Service team:
    • Email: Info@GarageGearDirect.com
    • Phone: 970.699.4343

Note: By making a purchase on our Website, you agree to this Return and Refund Policy.

Garage Gear Direct
Info@GarageGearDirect.com
970.699.4343

1500 N GRANT ST, STE R, Denver, CO 80203, USA

Returns, Refunds, & Warranty Policies By Supplier

General

30-Day Return Period
We accept returns within 30 days of delivery for eligible products that are unused, in original packaging, and in resellable condition. A valid proof of purchase is required. Please ensure items are securely packaged to prevent damage during return transit.

Return Shipping Responsibility
Customers are responsible for return shipping costs. A 15–25% restocking fee may apply depending on the product type and condition. Note: Large items such as tool storage cabinets, garage door openers, and gate systems, as well as any custom-built or clearance products, may be considered final sale if opened, assembled, or altered.

Refund Processing
Refunds are processed after inspection and approval of the returned item. Processing times may vary depending on your payment provider.

BoxoUSA: Return and Warranty Policy for BoxoUSA

Return and Refund Policy

30-Day Return Window: You have 30 days from the date you receive your item to request a return.
  
Eligibility: To be eligible for a return, items must be in the same condition as when received—unworn, unused, with tags, and in the original packaging. A receipt or proof of purchase is required.

Non-Returnable Items: The following items cannot be returned:
  - Custom products
  - Perishable goods
  - Hazardous materials
  - Flammable liquids and gases
  - Sale items
  - Gift cards

Restocking Fee: A 20% restocking fee applies to all cancellations and returns not due to damage or defect.

Return Shipping: Customers are responsible for return shipping costs, whether freight or ground.

Refund Process: Refunds will be processed to your original payment method after an inspection of the returned items. Please allow additional time for your bank or credit card company to process the refund.

Damages and Issues
Inspection Upon Delivery: Please inspect all packages at the time of delivery.

Report Issues: Notify us of any damages or issues within three (3) days of receiving your shipment by contacting us at customerservice@boxousa.com.

Exchanges
Exchange Process: To exchange an item, follow the return process outlined above. Once your return is accepted, please make a separate purchase for the new item.

WARRANTY POLICY

Warranty Terms: Warranty durations vary by product; some may have lifetime warranties while others have specific timeframes. To file a warranty claim, contact your BoxoUSA representative or email us at customerservice@boxousa.com with your proof of purchase.

Limited Warranty Durations:
Torque Tools: One (1) Year from the date of purchase. (Calibration certification not included)
 Tool Bags and Rolls: One (1) Year from the date of purchase (Excludes damage caused by overstuffing or misuse).
 Tool Storage and Boxes: Limited Lifetime Warranty (Component replacement/local structural repair consideration if applicable).

Claim Processing: Upon receipt of required information via mail or electronic transmission, BoxoUSA will review and respond within 3 business days. Resolution or replacement will be determined on a case-by-case basis.

Shipping: BoxoUSA will ship replacement parts or products freight-free at our discretion. We reserve the right to request that customer pay for shipping the product back to us for evaluation before a warranty claim is authorized. After review, BoxoUSA will reimburse prepaid shipping costs IF the claim is authorized.

Warranty Claim Rejection: BoxoUSA reserves the right to reject any warranty claim if the product failure is due to misuse, modification, lack of maintenance, normal wear and tear, or any other reason as determined by an authorized BoxoUSA representative.

Serviceable Products
Some Boxo and non-Boxo branded products may be serviced through service kits or authorized service centers. BoxoUSA reserves the right to send service kits for repairs or request products be sent to authorized service centers at our discretion.

Discontinued or Out of Stock Products
Over time, some products may not be serviceable or direct replacements may not be available. BoxoUSA will strive to repair or replace products with similar items when possible. We are not liable for discontinued products due to supplier actions beyond our control.

Normal Wear and Tear
Certain products are expected to wear out over time. Items such as files, hammers, punches, chisels, and other similar tools will be evaluated on a case-by-case basis. Tool boxes may show signs of wear. Structural concerns such as rust or damage will be evaluated by an authorized BoxoUSA representative within 5-7 business days of receipt.

Defects in Materials or Workmanship: If a product’s fit, finish, durability, or performance does not meet original specifications, BoxoUSA will repair or replace the product at our discretion.

Products NOT Covered Under Warranty:
- Items like wooden handles, rubber or plastic hammer heads, and any product altered from its original design are not covered. Misuse, such as using screwdrivers as pry bars, or using chrome sockets inappropriately also voids the warranty.

- Expressed or Implied Warranties: BoxoUSA's Lifetime Warranty Policy is the sole warranty for all Boxo branded and supplier-branded products.

- Warranty Claims Outside the Continental US: All claims for products located outside of the Continental US will be processed on a case-by-case basis.

Thank you for choosing BoxoUSA! If you have any questions about our Return and Warranty Policy, please contact us at customerservice@boxousa.com.

EZ FLATE Warranty and Returns Policy

Thank you for choosing EZ FLATE! We are dedicated to ensuring your satisfaction with our air management products. Below are our warranties, terms of service, and return policies outlined in a clear, bullet-point format.

THREE-YEAR NO HASSLE WARRANTY
- Coverage: Comprehensive three-year warranty on all EZ FLATE products.
- Policy:
  - Covers mechanical defects and normal use.
  - Exclusions: Cosmetic defects, abuse, or modifications made after purchase.
  - Limited to one replacement per product.
  
How to Claim Your Warranty:
1. Contact Us: Reach out to customer support at support@ezflate.com.
2. Proof of Purchase: Provide your purchase receipt or order number.
3. Visual Evidence: Include photos/videos of the issue for troubleshooting.
4. Response: Our team will review your claim and assist with a resolution.

Shipping for Warranty Replacements:
- Domestic: Shipping costs covered by EZ FLATE for replacements.
- International: Customer responsible for shipping costs and duties/taxes; we will use HTS codes to minimize fees, but cannot guarantee exemption.

LIMITATION OF LIABILITY
- Misuse or improper applications can cause damage or injury.
- EZ FLATE is not responsible for incidental, indirect, or consequential damages, such as:
  - Damage to tires, vehicles, equipment, or property.
  - Personal injury or loss from improper use, installation, or maintenance.
  - Damage from connecting to incompatible systems or accessories.
  
The warranty only covers the EZ FLATE product itself, excluding any related damages.

Special Note for Purchases Before March 2024:
- Customers who purchased before March 2024 and need warranty assistance beyond one year may contact support@ezflate.com for help.

RETURNS
- Return Window: Items may be returned within 30 days of delivery.
- Condition: Items must be in new and unused condition for a full refund. Otherwise, a restocking fee may apply.
- Shipping Fees: Customers are responsible for return shipping costs.
- Refund Eligibility: Full refund of product and taxes paid, excluding original shipping fees.

How to Initiate a Return:
1. Email Us: Send an email to support@ezflate.com with:
   - Your order number or proof of purchase.
   - A brief explanation of the reason for the return.
2. Processing: Our team will review your request and provide return instructions.
3. Faster Refunds: Include a note with your order number and reason for return to expedite processing.

Note of Appreciation
- We are a family-run business and value every customer. Our team is dedicated to addressing your concerns and ensuring your satisfaction.

Thank you for choosing EZ FLATE! For any questions or concerns, please don’t hesitate to contact us.

Giraffe Tools

Return & Refund Policy

Order Cancellation:

Customers may request to cancel their order within 24 hours of purchase, provided that the order has not yet been shipped.

Package Interception:

Upon receiving a timely request, we will make reasonable efforts to intercept and halt the shipment.
If the package has already entered transit and interception is not possible, you may return the item after delivery, and we will assume responsibility for the return shipping cost.

For Non-Quality Issues:

We offer our customers the right to return unused products within 30 days of delivery. In the event that a customer requires a return due to subjective reasons rather than quality issues, the customer should pay for the cost of return shipment.

You may initiate a return by email the reason for your return, your order number GTUSxxxx, and your name to contact@giraffetools.com.

For Defective/Damaged/Incorrect Items:

Customer satisfaction is our priority. In the rare event, you may receive a defective, damaged, or incorrect item, please contact us at contact@giraffetools.com with order number GTUSxxxx and a video/photo about the problem. We will be in contact with you to address and resolve the issue as quickly as possible. (free replacement and free freight charge, or a full refund, if applicable)

Refund Process and Details:

Please allow 1 week for your return to be processed. Refunds will be processed by Giraffetools Corp. every Friday. It can then take up to 48 hours for the money to be credited by the bank into the customer's account. Giraffetools will not issue refunds for products purchased through other entities, such as distributors or retail partners. Returned items must be delivered to us unused, in original packaging, and in the condition they were received, or they may not be eligible for a refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in the return shipment, therefore we recommend an insured and trackable mail service. We are unable to issue a refund without an actual receipt of the item(s) or proof of received return delivery. We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected upon return. 

Omnique 

Refunds
At Omnique, we stand by the quality of our products, and your satisfaction is our priority. Please note that all sales are considered final. We do not offer refunds once an order is placed.

Damaged Orders
Please take photos of the shipping tube and the damaged film, then contact us, so that we can file a claim in order to ship a replacement.

Exchanges We do not offer exchanges on any items

Manufacturer Warranty

  • All Omnique Design window tint films come with a limited manufacturer warranty.
  • Our reflective series tints are intended for automotive applications. However, due to the special dyes used in our colored mirror films PHANTOM GOLD/VULCAN RED/PERIDOT GREEN/BELLAGIO BLUE/RHYOLITE BRONZE/AMETHYST PURPLE reflective tints, we do not offer any warranty against discoloration or color fading.
  • These specific reflective colors are intended only for short-term use or on specific vehicles kept indoors and maintained well.
  • Our Nebula black & Neo Silver reflective films are warrantied against any discoloration, fading, peeling, or bubbling.
  • Our films are not warrantied against any scratches, marks, or installation errors.
  • Any warranty claims will require photos/videos, and in some cases, we will need the tint to be removed and sent in for examination at the customer's expense.
  • If your warranty claim is approved, we will send replacement material.
  • Any claims should be sent via email to omniquedesign@gmail.com with the header “Warranty Claim” including the order number or invoice number as a reference.

Legal Disclaimer

  • Not Legal For Street Use

TOMAHAWK

Return Policy Details

We offer a full money-back guarantee for all purchases made on our website shipping to the continental United States. If you are not satisfied with the product that you have purchased from us, you can get your money back, no questions asked. You are eligible for a full reimbursement within 30 calendar days of your purchase.

To be eligible for a return, your item must be unused, in the same condition that you received it, and must be in the original packaging.

Several types of goods are exempt from being returned including goods with hazardous materials or flammable liquids or gases.

Additional non-returnable items:
● Gift cards
● Downloadable software products
● Extended Warranties
● Expedited Shipping
● Refurbished Items

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
● Equipment and parts with obvious signs of use
● Equipment and parts that have been opened
● Any item not in its original condition, is damaged or missing parts for reasons not due to our error
● Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Full reimbursement on your purchase is contingent on a full equipment inspection by a Tomahawk Power approved service center and/or Tomahawk Power representative. Reimbursement on items that are damaged, missing parts, not in the original condition, or have obvious signs of use for reasons not due to an Tomahawk Power or seller error may change due to shipping and restocking costs.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or Missing Refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. If you still have not received it, please contact us at support@tomahawk-power.com.

You may contact your credit card company, although it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

Sale and Refurbished Items (if applicable)
Only regular priced items may be refunded. Sale items, used items, refurbished items, reconditioned items, and used items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@tomahawk-power.com and send your item to: Tomahawk Power, LLC, 8925 Carroll Way Suite C, San Diego, CA 92121, United States. - not sure if we want to keep this address or change it to the new address yet?

Shipping
To return your product, mail your product to: Tomahawk Power, LLC, 8925 Carroll Way Suite C, San Diego, CA 92121, United States.

For heavier equipment requiring a freight service, it is encouraged to work with Tomahawk Power to coordinate shipment and provide the appropriate documentation.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75.00, consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. 

Items ordered and shipped outside of the continental United States are not eligible for a full money-back guarantee.

If you have any additional questions or would like to request a refund, feel free to contact us at (866) 577-4476.

Tomahawk Power Limited Warranty

LIMITED WARRANTY STATEMENT

Tomahawk Power stands behind the quality and craftsmanship of all its tools. Tomahawk Power warrants all products and parts sold by Tomahawk and our dealers/retailers to be free of defects in craftsmanship and product material. The warranty covers a period of 1 year from the date of purchase.

WHAT TOMAHAWK WILL REPAIR OR REPLACE UNDER WARRANTY

Tomahawk will repair or replace, at its option, any part that is proven to be defective in material or craftsmanship under normal use during the warranty period. Warranty repairs and replacements will be made without charge for parts or labor. Defective parts are fully covered under Tomahawk Power’s warranty, at no charge. Tomahawk Power’s warranty provides access to service centers across the United States at no charge to the customer. Replacements & Refunds will take place once Tomahawk Power receives the item back. Replacement tools may take several days to re-deliver if the item is in stock. If the item is out of stock, another solution may take place. If you are not satisfied with your purchase please call or email to repair, replace or refund your order.

WARRANTY COVERAGE

General Equipment

• Gas-powered Equipment: 1-year commercial grade manufacturer warranty
• Electric-powered Equipment: 1-year commercial grade manufacturer warranty
• Battery-powered Equipment: 1-year commercial grade manufacturer warranty
• Tomahawk Portable Generators: 2-year commercial grade manufacturer warranty
• Welder Generators: 1-year commercial grade manufacturer warranty
• Janitorial Equipment: 1-year commercial grade manufacturer warranty
• Spare Parts and Accessories: 30-day warranty

Specific Equipment

• Tomahawk Generators: 1-year equipment warranty, 2 year engine warranty
• Tomahawk 90 Kilo Plate Compactors: 1-year product warranty and 10-year baseplate warranty

WARRANTY EXCLUSIONS

This warranty does not cover the following:
• Normal wear and tear items, such as filters, spark plugs, belts, and hoses.
• Damage caused by lack of maintenance or improper maintenance.
• Use of non-genuine parts and accessories. • Modifications or alterations to the product without the consent of Tomahawk.
• Damage caused by misuse, abuse, or neglect.
• Incidental or consequential damages.

Examples of Actions That Void the Warranty

• Running any Tomahawk equipment that has a pump without liquid or water, which will damage internal seals.
• Running any Tomahawk engines without oil. (2-stroke engines require a 50:1 oil gas mixture.)
• Using a chemical in the sprayer tank with a high-viscosity and not cleaning the tank afterward, leading to pump seal damage due to crystallization of the chemicals.
• Using any of the equipment around saltwater without proper storage, leading to rust and wear.

HONDA ENGINE WARRANTY

All Honda engine warranties fall under the 3-year commercial grade warranty of Honda.For service on Honda engines, please visit: Honda Engines Service
For nearby Honda engine service centers, please visit: Honda Dealer Locator

OWNER’S RESPONSIBILITY

To ensure warranty coverage, the owner must:
• Maintain the product as specified in the operator’s manual.
• Notify an authorized Tomahawk service dealer of any defect within a reasonable time after discovery.
• Provide proof of purchase to the servicing dealer.

WARRANTY SERVICE

Warranty service is available at any authorized Tomahawk service dealer.
If you need assistance locating a dealer, visit our website at www.tomahawk-power.com or contact us at (866) 577-4476.

LIMITATION OF IMPLIED WARRANTIES AND OTHER REMEDIES

To the extent allowed by law, any implied warranties, including the merchantability and fitness for a particular purpose, are limited in duration to the express warranty period. Tomahawk disclaims all incidental and consequential damages. Some states do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you.

HOW STATE LAW APPLIES

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

CONTACT INFORMATION

If your product experiences technical issues, you may file a claim by contacting Tomahawk Power, LLC at:
Phone: (866) 577-4476
Email: support@tomahawk-power.com
Online: Service Request

POWER TANK

Return Policy 
All products are sold as is and all sales are final.

Warranty Policy

Power Tank has industry leading warranty policies. If you have a problem, do not hesitate to reach out to us. To make the process as fast and efficient as possible, please submit a warranty request form. If you have an older regulator, we have a trade-in upgrade program. Click here for details. 

Warranty Request Form

Need to make a simple repair or upgrade? We sell spare parts for just about every component and pride ourselves on easy servicing of our products. Click here for spare parts. 

Our warranty policy is as follows:

Power Tank Regulators are warranted against manufacturing defects in materials and workmanship for the lifetime of the product. For the first year (12 months) from the original date of purchase, Power Tank will repair or replace (at the election and expense of Power Tank) a SuperFlow™ regulator for free so long as a dated copy of the original sale invoice is provided along with the defective regulator. After the first year we will repair a SuperFlow™ regulator for a nominal fee to cover all parts (not including gauges), labor, and return shipping. If a regulator is returned for repair without a copy of a receipt it will be assumed to be past the one year period and will be charged fees accordingly. The regulator must be returned to Power Tank for warranty service.

Only original, unaltered, and unmodified regulators and tank valves are covered by this policy. Your warranty will be voided if you alter, modify, tamper with, or otherwise disassemble your regulator or tank valve. This warranty does not cover damage caused by accident, improper care, or negligence. This warranty does not cover consequential damages or any other losses arising from any defect of the product. Power Tank warranty will not cover abnormal use or regulators and tank valves that have been tampered with. Abnormal use or tampering includes but is not limited to modification or disassembly of any part of the regulator or tank valve, unreasonable use, use with a gas other than CO2 or N2, use on a non-certified CO2 tank (past due hydro date or failed hydro test), use on a non-CO2 or N2 tank, neglect, lack of maintenance or care, use in a production related service, improper lubrication, or use after malfunction or damage has occurred. 

Use of a Power Tank regulator without a Power Tank Power Grip Guard (handle) will void your warranty. Customer is responsible for sending the unit to our facility. Power Tank provides standard return shipping. Customer is responsible for expedited shipping. This warranty is transferable and applies to USA only.

Power Tank Cylinders and Regulator Guards have a limited lifetime warranty. Each tank requires a recertification test every five years from the tank's manufacture date. If a tank should fail the recertification*, the customer may return the decommissioned tank (a failure report from the testing facility is required) to Power Tank at the customer's cost in exchange for a brand new replacement cylinder. Power Tank covers shipping the new bottle to the customer. To help protect the valve and regulator we require that our Power Grip guard be mounted around them at all times. We offer a lifetime warranty on this guard against material and manufacturing defects. Customer is responsible for sending the unit to our facility. Power Tank provides standard return shipping. Customer is responsible for expedited shipping less the cost of standard shipping. This warranty is transferable and applies to USA only.

*Failures based on physical, external damage to the cylinder are not covered under this warranty. 

Power Tank Tire Inflators with Gauges and Shock Inflators with Gauges are warranted against manufacturing defects in materials and workmanship for five years from the date of purchase. If a Power Tank Tire Inflator fails due to a manufacturing defect within five years from date of purchase, we will repair the unit or replace it, at our discretion. Customer may be responsible for cost of replacement parts to be no more than 50% retail cost of the part in question. Only original, unaltered, and unmodified units are covered by this policy. This warranty does not cover damage caused by accident, improper care, or negligence. This warranty does not cover consequential damages or any other losses arising from any defect of the product.

Without a proof of purchase, it will be assumed that your Tire Inflator is over five years old and does not fall within the scope of this warranty. We may be able to look up the original order if you bought direct or we may be able to assess age based on pictures submitted through the Warranty Request Form. This is not a guarantee. Customer is responsible for sending the unit to our facility. Power Tank provides standard return shipping if the unit is within the warranty period. Customer is responsible for expedited shipping less the cost of standard shipping. This warranty is transferable and applies to USA only.

Power Tank Hoses and Tank Boots are warranted against manufacturing defects in materials and workmanship for two years from the date of purchase. If a Power Tank Hose or Tank Boot fails due to a manufacturing defect within two years from date of purchase, we will repair the unit, without charge, or replace it, at our discretion. Only original, unaltered, and unmodified units are covered by this policy. This warranty does not cover damage caused by accident, improper care, or negligence. This warranty does not cover consequential damages or any other losses arising from any defect of the product. Without a proof of purchase, it will be assumed that your Hose or Tank Boot is over two years old and does not fall within the scope of this warranty. We may be able to look up the original order if you bought direct. This is not a guarantee. Power Tank provides standard return shipping if the unit is within the warranty period. Customer is responsible for expedited shipping less the cost of standard shipping.This warranty is transferable and applies to USA only.

All other Power Tank products are warranted against manufacturing defects in materials and workmanship for 60 days from the date of purchase. If a Power Tank product fails due to a manufacturing defect within 60 days from date of purchase, we will repair the unit, without charge, or replace it, at our discretion. Only original, unaltered, and unmodified units are covered by this policy. This warranty does not cover damage caused by accident, improper care, or negligence. This warranty does not cover consequential damages or any other losses arising from any defect of the product. Without a proof of purchase, it will be assumed that your product is over 60 days old and does not fall within the scope of this warranty. We may be able to look up the original order if you bought direct. This is not a guarantee. Power Tank provides standard return shipping if the unit is within the warranty period. Customer is responsible for expedited shipping less the cost of standard shipping. This warranty is transferable and applies to USA only.

Regardless of age or warranty eligibility, we will make our best attempts to fix your Power Tank products, should you have a problem. We assess all repair requests in house on a case by case basis and we can fix most problems dependent on part availability. If you have any trouble at all with a Power Tank product, please do not hesitate to contact us. 

Advanced Air Systems shall not be liable for any incidental, special, or consequential cost or damages incurred by purchaser or user in connection with the use or misuse of our products.

We reserve the right to change the terms and conditions of the above warranty at any time and without prior notice.

Store Your Board

45-Day Easy Returns

Our products are designed with superior engineering and made with you in mind. We confidently stand behind them, so if you’re not completely satisfied with your purchase, let us help you with a replacement, return, or exchange!
Note, orders shipped outside the United States cannot be returned at this time.
International orders ship fast via Express (DHL) and rate is based on destination and weight.

Lifetime Warranty

Warranty Coverage
Spire Collective warrants to the original purchaser ("owner") that all products sold under the StoreYourBoard and Teal Triangle ("Spire Collective") brands will be free from defects in material and workmanship for the applicable Warranty Period, subject to the terms and conditions outlined below. This warranty applies only if the product was purchased from an authorized Spire Collective dealer, and is valid only for the original purchaser.

Warranty Conditions
To claim warranty coverage, owner must:

  1. Owner shall register the product for warranty coverage.
  2. Owner shall return the product to Spire Collective for inspection.
  3. Owner shall ensure the product has been used solely in accordance with its intended purpose and in compliance with Spire Collective's written instructions. Modifications, misuse, or improper installation will void this warranty. Spire Collective retains sole discretion to determine whether a product has been modified, misused, or improperly installed.

Warranty Coverage Details
If a defect arises due to the product's intended use and proper care within the Warranty Period, Spire Collective, at its discretion, will repair or replace the defective product. In certain circumstances, Spire Collective may repair or replace only the specific defective part (e.g., hardware, rack arm, or mounting bracket). If significant chips in powder coating or dents in materials are present upon arrival, Spire Collective may, at its discretion, replace the affected parts.

Exclusions
This warranty does not cover defects arising from conditions outside Spire Collective's control, including, but not limited to:

  1. Misuse, overloading, or failure to assemble, mount, or use the product in accordance with Spire Collective’s written instructions or guidelines.
  2. Degradation due to neglect and/or improper care.
  3. Damage caused by accidents, extreme weather, or acts of nature.

Warranty Period
The warranty is valid for the lifetime of the product or its parts unless otherwise specified or excluded in this warranty.

Warranty Disclaimer
The exclusive remedy for any defect under this warranty is the repair, replacement, or refund/credit issued by Spire Collective, at its discretion. Spire Collective is not liable for damage to property or injury to individuals. No warranties, either express or implied, extend beyond this written warranty. Any implied warranties, including those of merchantability or fitness for a particular purpose, are limited to the duration of this express warranty. Some jurisdictions do not allow limitations on implied warranties, so this may not apply to you.

Limitation of Liability
Under no circumstances will Spire Collective be liable for any incidental or consequential damages arising from a breach of warranty, contract, negligence, tort, or strict liability. Some jurisdictions do not allow exclusions of incidental or consequential damages, so this limitation may not apply to you.

Legal Rights
This warranty provides you with specific legal rights, and you may also have additional rights which vary by jurisdiction.

Warranty Availability
This warranty is only valid in the United States. No Spire Collective reseller, agent, or employee is authorized to modify or extend this warranty.

To receive updates on product information, warranty details, and safety instructions, please register your product with Spire Collective.

Marine Grade Lifetime Warranty:
Marine Grade Products are covered by our Lifetime Warranty if installed under saltwater conditions, provided that the product is properly maintained and cleaned according to the manufacturer’s guidelines. Damage or malfunctions caused by neglect, improper care, or failure to follow maintenance recommendations will not be covered.

To ensure your product's longevity in saltwater environments, regular cleaning and maintenance is required.

For further assistance or inquiries, please contact our customer service team at info@storeyourboard.com.

POWER PLANTER

We stand behind our products 100%
All Power Planter® augers are hand-welded and quality guaranteed. We include an unconditional guarantee on parts, materials and craftsmanship – excluding normal wear. Accepted returns include a full refund of the product purchase price. Unfortunately, we cannot refund any shipping charges.

If one of our products does not meet your needs because of an unfortunate defect, please call us at 217-379-2614 or contact us by filling out the form to discuss. To initiate an exchange, please send a picture of the defective part to info@powerplanter.com(goes to new website). Included your name, shipping address, and order number in the email. Your return will be processed within 48 hours of being approved.

If you purchased the wrong item or need to return a product for another reason, please return the item unused and in the original packaging. We can not accept returns of used items.

Our quality guarantee and return policy only apply to products purchased from the Power Planter online store. Please note – refunds can only be issued back to the card the order was placed with.

Request a return within 14 calendar days of product delivery, as shown by UPS tracking. Power Planter will approve the request for all unused and in original packing items, but can not accept returns of used items unless it is a warrantied issue. Power Planter will send a return label to the customer, and the cost of the label will be deducted from their return credit applied back to their original payment method.

The customer may also return the item with the shipper of their choice, and receive the full amount paid for the product returned. No refund will be issued for customer-paid shipping charges (i.e. 2nd Day Air, or UPS Ground if selected, or for orders less than $100).

Please include your order number with your return.
Send returns to the following address:

Power Planter Inc.Attn: Returns Dept.931 N. 1600 E. RdLoda, IL 60948

MODELLO TURBO

Return, Refund & Exchange Policy

Return
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at order@modelloturbo.com. If your return is accepted, we'll notify you where to send your package. Items sent back to us without first requesting a return will not be accepted.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $20, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee for the delivery of your returned item. 
You can always contact us for any return questions at order@modelloturbo.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Gift Cards and Custom products (such as special orders or personalized items) cannot be returned. We also do not accept returns that pass the 30-day period deadline, as well as damaged item exchanges that pass risk-free ironclad 30 days guarantee deadline. 
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges  (if applicable)
We only replace items if they are defective or damaged. We have a risk-free ironclad 30 days guarantee, in other words, you have 30 days after receiving your item to request an exchange. If you need to open an exchange ticket, please send us an email at order@modelloturbo.com.

Depending on where you live, the time it may take for your exchanged product to deliver may vary.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

Thank you for your interest to our brand!

SPEEDZONE

RETURNS, WARRANTY, AND CANCELLATION POLICY

RETURN POLICY
Buyers assume the responsibility of purchasing the correct product. Please read all of the product information and look at pictures before purchasing (please note some product pictures are for display purposes only and may not be representative of the final product you will receive). You have the ability to request product fitment verification before purchasing a product by simply using the button for request on the product. Returned products are subject to a 20%-35% restocking fee based on manufacturer and company policy and the responsibility of buyer to pay original shipping costs incurred by seller as well as any associated shipping costs to return items (Buyer is responsible to ship returns back at their own cost). We do not accept returns on items that have been used or previously installed, or any type of electronic products. Please contact the manufacturer of a specific product if you are having an issue with that specific item. Items are not eligible for return after 30 days of order being received.  Some brands do not accept returns on any of their products; please see product description for these brands.

NO RETURNS on the following;

-Clearance Items
-Open Items
-Used or Installed Items
-Special Order Items
-Incomplete Items
-Items with Incomplete or Damaged packaging
-Engine Internals
-Electronics
-Lighting or Components that emit Light
-Aerodynamics Parts
-Mount and Balance Package Wheels & Tires
-Products Sold or Offered by Burger Tuning (Inlcuding but not limited to any JB4 Product)
-Products Sold by Speed Engineering
-Products Sold and offered by Armaspeed or SF Racing
-Products Purchased using a Financing Option

Start Your Return Here:  Speedzone Performance LLC RMA Form

SPECIAL ORDER CANCELLATIONS
Special order items are items considered to be built to order, or specifically ordered for an application.  When ordering these items, please understand that it may take time for these products to be built and once a build is started it is not possible for this to be canceled.  In rare circumstances that involve a special approval process, we will assume responsibility to stock the item you have ordered and charge a 30% cancellation fee based on the individual item value. 

WARRANTY
Items sold by Speedzone Performance LLC may not be legal for street use in all states. WARNING, it is the buyer`s responsibility to comply with applicable state laws.  Buyer understands that due to strict U.S. federal and State safety crash guidelines, Speedzone Performance LLC is not responsible or liable for any damages or possible injuries incurred as a result of any accidents due to driver error, incorrect installation, bad judgment, or act of nature/GOD, Allah, Jehovah, etc. All products are intended for off-highway uses only, and should be used for their intended purposes only. Speedzone Performance LLC does not take responsibility for installation, modification, misuse and/or unusual stress of the products. The buyer assumes all responsibilities for determining the suitability of the products. Speedzone Performance LLC is not responsible for any damages incurred either directly or indirectly on the vehicles or operators/ passengers within the vehicles.

 Disclaimer of Implied Warranties
Speedzone Performance LLC DISCLAIMS ALL IMPLIED WARRANTIES AND SIMILAR OBLIGATIONS (OTHER THAN GOOD TITLE) INCLUDING BUT NOT LIMITED TO THOSE OF FITNESS FOR A PARTICULAR PURPOSE, AND MERCHANTABILITY, WHETHER OTHERWISE ARISING BY LAW, CUSTOM, USAGE, TRADE PRACTICE, COURSE OF DEALING, OR COURSE OF PERFORMANCE. There are no warranties, which extend beyond those express warranties contained in the Agreement. Buyer affirms that it has not relied upon Seller's skill nor judgment to select or furnish the Goods for any particular purpose beyond the specific express warranties in the Agreement. Any design provided by Seller is based on information provided by Buyer. Any modifications of drawings, prototypes and other work of Seller after approval by Buyer will be at Buyer's expense at Seller's normal rates for services and materials. Seller does not warrant the Goods will comply with the requirements of any safety or environmental code or regulation of any federal, state, municipality or other jurisdiction beyond the specific express warranties in the Agreement.

WE RESERVE THE RIGHT TO CANCEL AN ORDER FOR ANY REASON; PRICING ERRORS AND OR SHIPPING ERRORS HAPPEN AND WE WILL UPDATE YOU IF THIS OCCURS.

Out of Stock?! On back-order?!
     
      • What does back-order really mean? - When you place a back-order with Speedzone Performance LLC, it means the part is out of stock at all available warehouses. 99% of the time this means NO ONE has any and we are all waiting on the manufacturers to ship out products to our warehouses. With many materials out of stock, many products are now out of stock. When products arrive, they begin shipping out immediately in the order received. If you want something that's on back-order, you need to place the order ASAP!
     
      • Why does my ETA Keeps changing? - ETAs often come directly from manufacturers. We do not make them, the manufacturer does. Our goal is to get you what you need, as fast as possible, even if you don't end up buying it from us. If you don't or can't wait any longer, message us, we can help you find an alternative product.
     
       • Can I get a discount for the delayed time on my parts? - Speedzone Performance LLC offers the deepest discounts available up front. Because of this, we are not able to discount your order further to compensate for delays.

CANCELLATION
Due to major supply chain issues and manufacturer policies changing across the landscape of automotive parts.  Any part special ordered is not available to be canceled without 3rd party vendor approvals.  We reserve the right to refuse to cancel a special order if you were made aware of the special order basis of the parts and later decide you do not want to wait.  Parts are paid for ahead of time so that they can be reserved when they are available at the manufacturer; as such when we cancel these orders it opens up holes in the supply chains across vendors and warehouses that could have otherwise been filled with customers who are actually willing to pay and wait for these parts.  Any part approved for cancel that was placed on a special order will be charged a 30% cancellation fee.

RGB HALOKIT

Return & Exchange Policy

Return Policy (excludes custom items) 

Customers may return an item within 30 days of the order date with an approved Return Merchandise Authorization (RMA) number. A photo of the product must be provided before return approval.

Return Conditions:

  • Items must be unused, uninstalled, and in like-new condition, with no signs of wear such as scratches, dirt, or fingerprints.

  • All returns are subject to a 15% restocking fee.

  • A $10 deduction will be applied for the return shipping label, unless otherwise specified (exceptions may apply).

  • For larger items a $35 return shipping label fee may apply.

  • If a returned product shows any signs of wear, including scratches, dirt, or fingerprints, a 35% restocking fee will apply, or the return may be denied.

All returned products will be inspected upon arrival to ensure they meet the return conditions. If they do not, additional fees may apply, or the return may be rejected.

Return Policy for Custom Items

Due to the personalized nature of our custom products, we do not accept returns or exchanges for any custom-built or personalized items. This includes products such as custom headlights, tail lights, and other custom LED designs. We highly recommend confirming your order details and product specifications before finalizing your purchase to ensure it meets your needs.

If you encounter any issues with your product, our warranty ensures that we will work with you to repair or resolve the problem within the covered period. If repairs are not possible, we will find the best alternative solution available. 

Exchange Policy

Customers may exchange an item within 60 days of the order date with an approved Return Merchandise Authorization (RMA) number. 

Exchange Conditions:

  • Items should be in like-new condition and uninstalled to be eligible for exchange. However, certain products that have been lightly used may still qualify for an exchange, subject to inspection and a restocking fee.

  • If the product shows signs of use or installation, a 15 or 35% restocking fee may apply based on condition of item. 

  • To avoid restocking fees, ensure the product is properly packed and returned in like-new condition.

  • A $10 return shipping label fee will also apply to all exchanges if we provide a return label.

  • For larger items a $35 return shipping label fee may apply.

All exchanged products will be inspected upon return. If they do not meet the required conditions, additional fees may apply, or the exchange may be denied.

Starting a return or exchange

        To initiate a return or exchange please complete the form here and include a clear photo of the item you wish to return as the first step in the process. A team member will review your request and assist you in obtaining a Return Merchandise Authorization (RMA).

        Warranty Policy

        Warranty Coverage (non custom products)

        We offer a 1-year limited warranty on all of our LED products, effective from the date of delivery. If you encounter any issues with your product, such as malfunction or defects in materials or workmanship, we will work with you to resolve the issue promptly.

        Beyond 1 year , the product may no longer be eligible for a warranty replacement, but our customer service team will assist you with troubleshooting or alternative solutions.

        If you encounter a product issue and need to file a warranty claim, please click here: [File a Claim].

         Shipping for Warranty Replacements

        • For the first 30 days after receiving your order, we will cover the cost of shipping for any replacement products. This applies to all valid warranty claims submitted within this timeframe.

        • After the first 30 days from the date you received your product, you will still be eligible for a warranty replacement, but you will be responsible for a flat rate fee around $12 for shipping the replacement product to you.

        Warranty Coverage (custom products)

        All custom products like Multicolor Headlights and Tail Lights come with a 1-year warranty from the date the product is received. This warranty covers issues related to moisture and product defects only. It does not cover installation errors, wear and tear, neglect, or other damages.

        Warranty Process:

        • Diagnosis & Troubleshooting: If you experience issues, our technicians will help diagnose and troubleshoot.

        • External Components: For issues like LED drivers, controllers, or wiring, we will send replacement parts that can be easily swapped out.

        • Internal Components: If the problem is internal (e.g., moisture or defective LED strip), you will need to return the headlights for repair. We will provide a prepaid return label and repair the original set. Replacement headlights are not provided for internal issues unless an (EXTEND) extended warranty policy is purchased at time of order.

        Other Notes:

        • LED or HID bulbs/ballasts are sometimes added to orders at no cost to customers and are not covered under warranty.

        • For products outside the 1-year warranty, we may offer a paid repair service.

        WOODHAVEN

        Return Policy, We provide a 30-Day Full Refund for items returned in original unused condition. If item has been used, or it is over 30 days since order was purchased, a 50% restocking fee will be charged.

        You are responsible for return shipping costs. 

        The address for returns is : Woodhaven, Returns Desk, 501 W. 1st Avenue, Durant IA 52747

        Refund policy
        Returns & Refunds:
        Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
        There are certain situations where only partial refunds are granted:
        Any item not in its original condition, is damaged or missing parts for reasons not due to our error, or any item that is returned more than 30 days after delivery.
        If approved, a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

        Shipping
        To return your product, you should mail your product to: 501 W 1st Ave Durant Iowa US 52747

        You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
        If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.

         JACKERY

        Jackery offers a 30-day return policy, starting from the date you receive your order, for products purchased directly from the Jackery website and Jackery’s Amazon Store. Customers who purchased from retailers or channels other than the Jackery website or Jackery Amazon store and wish to return their product for a refund should first review the return and refund policy of the respective retailer. For further questions or assistance, please contact our customer support team at hello@Jackery.com and provide your order details. Products that are custom-configured or branded to your specifications are not eligible for return.
        You can initiate the return by reaching out to our customer support team at hello@jackery.com, and provide your order information and reason for return. Please do not ship the return items to us without initiating the return.

        Returns for Refunds
        We are confident that you will love your new Jackery product. However, if you are unsatisfied for any reason, Jackery offers a 30-day return policy, starting from the date you receive your order, for products purchased directly from the Jackery website and Jackery’s Amazon Store. There are a few important things to keep in mind when returning a Jackery product:
        1. Customers who purchased from retailers or channels other than the Jackery website or Jackery Amazon store and wish to return their product for a refund should first review the return and refund policy of the respective retailer. For further questions or assistance, please contact our customer support team at hello@Jackery.com and provide your order details.
        2. Products that are custom-configured or branded to your specifications are not eligible for return.
        3. To initiate the return, please reach out to our customer support team at hello@Jackery.com, and provide your order information and reason for return. Once your return request is processed, we will provide you with a Return Merchandise Authorization (RMA) number. When you ship out the return package, please be sure to write the RMA number clearly on the shipping label on the outside of the package. Do not write the RMA number on the actual box. Packages without an RMA number on the return shipping label will not be accepted by our warehouse.
        4. Please ensure that the item you are returning is in its original condition. For items returned not in their original condition, a restocking fee will be applied and deducted from the refund amount. Please refer to the fourth section, titled 'Return/Replacement Shipping Requirements,' for additional details on the return shipping steps.
        5. Jackery will cover the shipping cost for returns for the following reasons: defect product, delayed shipping, or damaged package. For returns due to all other reasons, return shipping and handling fees will be deducted from the refund amount.
        6. In order to avoid any trouble caused by the package when you return it, it is recommended that you keep the original packaging for at least 30 days.
        7. Once Jackery receives your item, a refund will be processed within 10 business days. The refund will be processed through your original payment method. It may take some time before your refund is posted on your bank account or credit card statement. If you haven't received a refund within this period, please first check your credit card transaction or bank account again. For refunds to credit cards, please allow an extra 7-10 business days for a credit to appear on your credit card statement. Thereafter, please contact your bank and credit card company to verify whether the refund has been received. If you have done all these and still have not received our refund, please contact as at mailto:hello@jackery.com

        If you have questions or require more information regarding our return & refund policy, please contact our customer support team at hello@jackery.com.

        Replacement Policy
        Jackery will not be responsible for any lost packages shipped using a previously used return label.
        FedEx, UPS, or USPS may initially accept a package with a duplicate or previously used return label when dropped off. However, the package is likely to be stopped and discarded by the carrier during transit. Tracking may show the package as delivered when, in reality, it was never actually delivered.

        Please ensure to follow the below return shipping requirements
        1. Jackery provides free return shipping labels for RMA returns—one package per label. Please ensure the correct label is placed on the corresponding box by referring to the shipping weight printed on each label. Each shipping label is intended for one-time use on a single package.
        2. Securely package your return items in the original packaging and shipping box to prevent damage during transportation.
        3. Include all parts, accessories, and documentation in the package.
        4. Write the Return Merchandise Authorization (RMA) number provided to you by us clearly on the shipping label on the outside of the return package. Do not write the RMA number on the actual box. Packages without an RMA number on the return shipping label may not be accepted by our warehouse.
        5. Ship the unit within 15 days of receiving Jackery’s RMA.
        6. For Amazon customers, the Amazon Authorized Return slip with a barcode is not a shipping label. You must contact Jackery’s customer support team at hello@jackery.com to obtain an RMA number from Jackery, and we will send you a Jackery prepaid return label.

        NOVANEST

        Refunds & Returns Policy

        At novanest-tech.com, we are dedicated to providing high-quality items to our customers. However, we understand that occasionally, circumstances may require you to return or seek a refund for your item purchase. If for any reason, you are not completely satisfied with your purchase, we offer a convenient 7-day return policy. This means that you have 7 days from the date of receiving your item to request a return. Any return request after 7 days will not be honored.

        This policy outlines the terms and conditions governing returns and refunds for items bought on our website.

        1. Eligibility for Returns and Refunds:
        – Defective Products: You are eligible for a return or refund if the item you received is damaged or defective. This includes manufacturing defects and quality issues.
        – Wrong Product: If you receive a item that is not the one you ordered, we will facilitate a return or exchange.

        2. Timeframe for Returns:
        – You must notify us of your intention to return a product within 7 days of receiving it.

        3. Return Process:
        – To initiate a return, please contact our customer support team via email at [info@novanest-tech.com] Provide your order number, the reason for the return, and any relevant photos of the product.
        – Once your return is approved, we will provide a return label. You can either drop off the package at the designated carrier location or schedule a pickup directly with the carrier.

        3. Return address and contact information

        Email: info@novanest-tech.com

        Phone/WhatsApp: +1 (646) 724 8460

        Business Address: Initiative Technology Co., Ltd

        1312 17th Street, Unit Num 2955, Denver, CO 80202, United States

        5. Conditions for Returns:
        – The item must be returned in its original condition, including all labels and original packaging.
        – For safety and hygiene reasons, items must not show any signs of wear, use, or damage. We reserve the right to reject a return if the product does not meet these conditions.

        6. Refund Process:
        A refund will be processed within 7 business days after we have confirmed that the item matches the buyer’s description. Refunds will be made to the original payment account, Please note that it takes for the refund to be credited to your account depends on your card issuer and typically takes 7-14 days.

        7. Return Charges
        No additional handling fee for returns. If the return is due to an issue on our end, such as incorrect items or quality problems, we will provide a full refund, including return shipping costs.
        However, if the return is initiated by the buyer for reasons such as personal preference , the buyer is responsible for the return shipping fees.

        8. Cancellation:
        – If you wish to cancel your order before it has shipped, please contact us immediately. Once the product has been shipped, the standard return policy will apply.

        9. Contact Us:
        – If you have any questions or need further assistance regarding returns and refunds, please reach out to our customer support team at [info@novanest-tech.com].

        Email: info@novanest-tech.com

        Phone/WhatsApp: +1 (646) 724 8460

        Business Address: Initiative Technology Co., Ltd

        1312 17th Street, Unit Num 2955, Denver, CO 80202, United States

        Note: novanest-tech.com reserves the right to update and modify this Return and Refund Policy at any time. It is your responsibility to review this policy periodically for any changes. Your continued use of our website constitutes acceptance of these policies.

        ALL SUPPLIERS AFFILIATED WITH GARAGE GEAR DIRECT RESERVE THE RIGHT TO CHANGE OR UPDATE THIER POLICIES AT ANYTIME WITHOUT NOTICE.