General Shipping Policy
(May vary depending on supplier, See Shipping by Supplier below)
Effective Date: 08/01/2025
1. Introduction
At Garage Gear Direct ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, www.GarageGearDirect.com.
2. Shipping Destinations
- Countries We Ship To:
- United States of America, excluding Alaska, American Samoa, Micronesia, Guam, Hawaii, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, U.S. Virgin Islands, Armed Forces Americas, Armed Forces Europe, and Armed Forces Pacific.
- Future Expansion:
- We are continually working to expand our shipping destinations. Please check back regularly for updates.
3. Shipping Costs (May vary depending on supplier)
- Domestic Shipping (United States of America):
- Standard Shipping: [e.g., Free shipping on all orders over $50]
- Flat Rate Shipping: [e.g., $15 flat rate for orders under $50.]
- International Shipping:
- Standard International Shipping: [e.g., $15 flat rate.]
- Customs and Duties:
- International orders may be subject to customs fees, import duties, taxes, or other charges imposed by your local government. These charges are the customer's responsibility.
- No Hidden Fees:
- All shipping costs are calculated and displayed at checkout. There are no hidden fees.
4. Order Processing Time
- Processing Time:
- Orders are processed within 1-2 business days (Monday to Friday, excluding holidays).
- Order Cut-Off Time:
- Orders placed before 5:00 PM EST will begin processing the same day.
- Weekend and Holiday Orders:
- Orders placed on weekends or public holidays will be processed on the next business day.
5. Estimated Delivery Time
- Domestic Shipping:
- Standard Shipping: [e.g., 3-5 business days]
- Expedited Shipping: [e.g., 1-3 business days]
- International Shipping:
- Standard International Shipping: [e.g., 7-14 business days]
- Notes:
- Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, customs delays, or carrier issues.
6. Shipping Methods and Carriers
- Reliable Carriers:
- We partner with reputable carriers to ensure your package arrives safely.
- Domestic Carriers: [e.g., USPS, UPS, FedEx]
- International Carriers: [e.g., DHL, FedEx International]
- Shipment Tracking:
- All orders include tracking information, which will be provided via email once your order has shipped.
- Insurance:
- Shipments are insured against loss or damage. If you encounter any issues, please contact us promptly.
7. Order Tracking
- Tracking Information:
- After your order has been shipped, you will receive an email containing:
- Tracking Number
- Carrier Name
- Link to Track Your Package
- How to Track Your Order:
- Visit www.GarageGearDirect.com/track-order or the carrier's website.
- Enter your tracking number to view the status and estimated delivery date.
- Assistance:
- If you have questions or need assistance with tracking, please contact our Customer Service.
8. Delivery Issues
8.1 Delayed or Lost Packages
- Delayed Delivery:
- If your package is delayed beyond the estimated delivery time, please contact us at Info@GarageGearDirect.com or 970.699.4343.
- Lost Packages:
- If your tracking information indicates that your package was delivered but you have not received it:
- Verify the shipping address provided.
- Check with neighbors or building management.
- Contact us for further assistance.
8.2 Damaged Packages
- Reporting Damage:
- If your package arrives damaged:
- Take photos of the damaged packaging and items.
- Contact us within 7 Days at Info@GarageGearDirect.com.
- Resolution:
- We will work with you to arrange a replacement or refund as appropriate.
9. Missing Items
- Reporting Missing Items:
- If any items are missing from your order:
- Contact us within 7 Days of receiving your package.
- Provide your order number and details of the missing item(s).
- Resolution:
- We will investigate and resolve the issue promptly by sending the missing item(s) or offering a refund.
10. Return and Refund Policy
- Returns:
- Returns are accepted within 30 Days of receiving your order.
- Conditions for Returns:
- Items must be unused, undamaged, and in their original packaging.
- Certain items (e.g., personalized or perishable goods) may not be eligible for return.
- Return Shipping Costs:
- Customer Responsibility: Return shipping costs are the customer's responsibility unless the item is defective or not as described.
- Company Responsibility: If the return is due to our error, we will cover the return shipping costs.
- Refunds:
- Refunds are processed within 14 days after receiving the returned item.
- Refunds will be issued to the original payment method.
-
Restocking fee:
- All cancellations and returns after the order has shipped will be inspected and subject to a 25% restocking fee and return shipping costs.
- For More Information:
- Please refer to our Return and Refund Policy for detailed information.
11. Incorrect Address
- Address Accuracy:
- Please ensure that all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.
- Returned Packages:
- If a package is returned to us due to an incorrect address:
- We will contact you to arrange reshipment.
- Additional shipping charges may apply.
12. International Customs and Duties
- Customs Clearance:
- International shipments may require customs clearance, which can cause delays beyond our original delivery estimates.
- Taxes and Duties:
- Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.
- Customs Policies:
- Customs policies vary widely by country. Please contact your local customs office for more information.
13. Contact Information
If you have any questions or concerns regarding your shipment, please contact us:
- Customer Service Email: Info@GarageGearDirect.com
- Customer Service Phone: 970.699.4343
- Company Address:
- Garage Gear Direct
- 1500 N GRANT ST, STE R
- DENVER, CO 80203
- USA
Our customer service team is available Monday to Friday, 9 AM to 5 PM MST.
14. Changes to This Shipping Policy
We reserve the right to modify this Shipping Policy at any time. Changes and clarifications will take effect immediately upon posting on the website. We encourage you to review this policy periodically.
Thank you for shopping with Garage Gear Direct!
We appreciate your business and are committed to providing you with exceptional service.
Shipping Policy by Supplier
General
Timely, Trusted Delivery
We ship premium garage solutions—including Tool Storage Cabinets, Tool Storage Systems, Power Tools, Tool Kits, Garage Door Openers, and Gate Openers & Systems—within 7–12 business days for most standard orders. For large, custom-built, or specialized installations, please allow 12–20 business days, depending on stock availability, customization, and delivery location. Estimated shipping times will be displayed at checkout for your convenience.
Order Tracking
Once your order is dispatched, we’ll email you a tracking link so you can monitor your delivery in real time. We ship across the U.S., with international delivery available upon request.
Need assistance? Our dedicated customer care team is always available to help with any shipping, tracking, or delivery questions—ensuring your order arrives securely and on time.
BoxoUSA
HOW WILL MY ORDER BE SHIPPED?
BoxoUSA offers both Ground and Freight shipping options:
Ground Shipping: This option applies to small parcels that meet the size and weight requirements for UPS Ground or USPS Priority Mail. BoxoUSA offers **Free Shipping** on Ground-eligible orders with a net sales value of $600 or more, valid only within the continental United States and DC. Net Sales refer to the total value of UPS Ground-eligible products in your cart before discounts and taxes are applied. If you prefer faster delivery, you may choose to pay for expedited shipping at checkout. Please note that USPS is the only carrier able to deliver to a PO Box.
Freight Shipping: For large products that are too big to ship via UPS Ground or USPS, such as large rolling toolboxes, countertops, and OSM, BoxoUSA uses a freight carrier. Freight shipping is charged at a flat rate per pallet based on the distance from BoxoUSA HQ in Irvine, CA 92606. The shipping zones and corresponding rates are determined by the driving distance calculated using the Google Maps API, from BoxoUSA to the destination address:
- Zone 1 (0.00 - 150.99 miles): $200 per pallet
- Zone 2 (151.00 - 300.99 miles): $325 per pallet
- Zone 3 (301.00 - 600.99 miles): $350 per pallet
- Zone 4 (601.00 - 1,000.99 miles): $475 per pallet
- Zone 5 (1,001.00 - 1,400.99 miles): $500 per pallet
- Zone 6 (1,401.00 - 1,800.99 miles): $575 per pallet
- Zone 7 (1,801.00 - 2,500.99 miles): $600 per pallet
- Zone 8 (2,501+ miles): $675 per pallet
If your order contains a mixture of Freight and Ground-eligible products, the order will default to Freight, and no additional Ground shipping charges will be applied. For freight shipping to Alaska or Hawaii, please contact us for a quote. Freight orders cannot be delivered to a PO Box.
CAN I DESIGNATE A CARRIER FOR MY ORDER?
BoxoUSA understands that some regions may require special handling, or certain carriers may provide better service in your area. We provide a comment area during the order process where you can add shipping comments and requests. However, BoxoUSA reserves the right to use the carrier of our choice. If "Signature Required" is selected on your shipping method and you miss your delivery window, BoxoUSA is not responsible for additional shipping charges.
HOW DO I PROCESS A RETURN?
To qualify for a return, all products require a Return Authorization Number (RMA) prior to being returned. The items must be 100% complete, in the same condition as when sold, and in the original packaging as provided by BoxoUSA. All packing materials, accessories, and documentation must be included. Kits and other items assembled after purchase must be unassembled and returned in the manufacturer's original packaging. Any products that have been modified and/or customized per the customer's specification will not be returnable. All cancellations and returns after the order has shipped will be inspected and subject to a 25% restocking fee and return shipping costs. Items returned without an RMA number will be denied and returned to the sender.
Please contact our customer service department at 714-499-9918 or email us at customerservice@boxousa.com for additional assistance.
WHAT DO I DO IF MY PACKAGE IS RECEIVED DAMAGED?
If you or a representative are physically present to receive the package or freight shipment, please inspect the items before the carrier leaves. If damage is found, you must note the damage on the freight invoice before the carrier departs. Freight carriers are responsible for any damage during transit and will settle claims directly with you.
Contact BoxoUSA at customerservice@boxousa.com or call our customer service department for further assistance.
EZ FLATE Shipping Policy
At EZ FLATE LLC, we are committed to providing our customers with excellent service and timely order fulfillment. Please read our shipping policy below for important information regarding your order.
Shipping Timeline
- Order Fulfillment:
- All hose kits are hand-assembled.
- We strive to keep inventory in stock; however, high demand may cause delays.
- Normally, orders ship the next day if items are in stock, but this is not guaranteed.
- Delay Notifications:
- If your order has not shipped within 5 business days, please contact us at support@ezflate.com for an update.
- Shipping Carrier:
- We primarily ship with UPS from Spanish Fork, UT.
Shipping Duration
- Most orders to the continental US typically reach customers within 1-4 days; however, shipping timelines are not guaranteed.
Damages, Loss, or Theft in Transit
- EZ FLATE is not liable for any damages, loss, or theft that occurs during transit.
- Once an item is handed over to the shipping carrier, we have no control over it.
International Shipments
- For orders shipped outside the US, customers are responsible for:
- Any duties, taxes, or fees incurred upon arrival.
- These costs are not included in the purchase price and are the customer's responsibility.
Incorrect Addresses
- Customers must provide accurate shipping addresses when placing orders.
- We are not liable for issues caused by incorrect addresses, including:
- Delays in delivery.
- Additional shipping charges.
- Shipments returned by the carrier.
- Recommendation: Review your confirmation email to ensure the shipping address is correct.
Free Shipping Policy
- Eligibility:
- Free shipping promotions apply only to orders within the continental United States (48 contiguous states).
- Orders shipping to Hawaii, Alaska, U.S. Territories, or international locations do not qualify for free shipping and will incur separate shipping rates at checkout.
- Fulfillment Start Time:
- Our fulfillment process begins at 8 AM MST the following business day after an order is placed.
- Change Requests:
- Any changes to orders after the fulfillment process begins may incur a fee of $20+, as determined by the shipping carrier.
Customer Support
- For questions or concerns regarding our shipping policy, please contact us at support@ezflate.com.
Thank you for choosing EZ FLATE! We appreciate your business and strive to provide the best shipping experience possible.
Giraffe Tools
Shipping is free in the US for all products
Processing Time
- We accept orders online, 24 hours a day, 7 days a week. and always working to ship your order as quickly as possible.
- Orders will start shipping within 3 business days excluding the time of pending availability and credit verification.
- Orders placed after 12 AM EST will begin processing the next business day. Process time does not include Saturdays, Sundays, or holidays, pending credit verification.
Shipping Time
- In-stock products are usually delivered within 3 business days of being shipped unless otherwise noted on the product page.
- Pre-order products and gifts will be shipped separately after they arrive at the local warehouse.
- Accessories will be shipped separately, and some might take 2-3 weeks according to the shipping time written on the product page.
- Shipping time will vary depending on where you live. If you need expedited shipping, please select "Express Shipping" on the checkout page.
- Delivery time includes processing time and shipping time.
Shipping Regions
- Currently, Hawaii and Alaska are not offered to ship.
- U.S. West shipments are shipped from the CA warehouse
- U.S. East shipments are shipped from the NJ, PA, or NC warehouse.
Delivery Addresses
- Giraffe Tools cannot deliver shipments to PO Boxes, or APO/FPO addresses.
- Edits to Paypal addresses cannot be completed after an order has been placed using Paypal, so please double-check the address saved in your Paypal profile.
Shipping Method
- Orders within the 48 states will be shipped via USPS, UPS, or FedEx.
Order Tracking
- Option 1: You will receive a shipping confirmation email with tracking details when the order ships. Please click the “tracking number” which will take you to the carrier’s website to get tracking information.
- Option 2: Log in to your account on the official Giraffe Tools website and click on "Order Tracking" located below the "Support" menu. After filling in the order number and email, or logistics tracking number, you can get real-time logistics information.
After Delivery
- Our products are shipped nearly fully assembled and come with installation instructions, if you have any other needs, feel easy to contact us :)
Omnique
Shipping policy
Order Processing
- Once payment is received, all orders that are in stock are shipped by USPS within three working business days.
- We ship from Los Angeles, California.
- Orders are not processed or shipped on weekends or holidays.
- Shipping times provided at checkout are ESTIMATED and provided by USPS. However, USPS does not guarantee the accuracy of these shipping times.
Return Policy
- ALL SALES ARE FINAL
- NO RETURNS
- NO REFUNDS
Large/Bulk orders or Full Rolls
- Full rolls are made to order and can take up to two weeks to ship.
Tracking Information
- A tracking number will be provided once the order is processed and ready for shipment.
Shipping Locations
- We ship across the United States, Canada, and United Kingdom.
Liability for Lost/Damaged Items
- We are not responsible for items that get lost/damaged unless the items have been insured.
- For any shipping issues, please email us at Omniquedesign@gmail.com.
PACKAGE ACCEPTANCE
Shipping is handled directly through USPS, unfortunately the priority shipping you have purchased is not guaranteed as it is an estimated delivery window. We drop off orders Monday through Friday before the end of the business day, and after it has been scanned in at our local post office we are unable to give additional updates on the status of your package. I checked the status of your package and it says “ACCEPTED Shipment Received, Package Acceptance Pending” According to the USPS website that means “A postal facility has received a container or pallet of multiple packages, but processing has not started. Once the container is opened, each individual package will receive a scan indicating postal acceptance.” Here is the link I referenced so you can have clarification on the issue
https://faq.usps.com/s/article/Where-is-my-package#SHIPMENT_RECEIVED_ACCEPTANCE_PENDING
Rest assured your package is making its way to you, if you have any issues please contact USPS directly at 1-800-275-8777
DAMAGED ITEM
We package our tint the best possible way to prevent damage. In order to get this handled please send us photos of the damage, we will need photos of the inside packaging as well as the damaged tint. Once received we will email you an affidavit to verify the damage. Usually after 2-5 days our claims department will review and process the damage claim, then we will be able to resend your tint kit. Another option is to send the item back to us (Return shipping costs are not covered by Omnique). Once we receive the item we will resend another kit. Please let me know if you have any questions. Email us @ Omniquedesign@gmail.com
SHIPPING DELAY TIME
Unfortunately, there isn’t much we can do on our end. Once your order is dropped off at the post office we have no control over the delivery time or any updates. Have you contacted USPS directly? We recommend calling their customer service line at 1(800)275-8777 to put in a service request. Or you can use this link(https://www.usps.com/help/missing-mail.htm (https://www.usps.com/help/missing-mail.htm))to submit a missing mail search request. All requests typically receive a response within 2-5 days.
**Please remember this is a estimated time frame for packages to be delivered** it states on the USPS website as well we will send you the link to read up
TOMAHAWK
Orders received before 11am PST will ship same day. Orders received after 11am PST will be shipped out on the following day. Once your order is shipped you will receive a shipping confirmation email with a tracking number.
Every fulfilled order includes a tracking number for you to check the status of your shipment. If you are having trouble tracking your package, email support@tomahawk-power.com and we will send you your tracking number to keep you updated with your order's shipping progress.
You will be provided tracking information to track your package using the tracking options provided by our carriers.
Tomahawk Power uses a variety of carriers to ship across the country to get your order to your doorstep quickly and safely.
National Carriers
Fedex
R+L Carriers
Daylight Transport
Estes
SAIA
Regional Carriers
Hollywood Delivery Service
Dayton Freight
Triple B Forwarders
Yes, we ship internationally. Tomahawk Ships to North America, U.S. Protectorates, the Caribbean, and Latin America. If shipping options do not appear for your country, please reach out to our support team - sales@tomahawk-power.com
If your package arrives damaged, contact us right away at support@tomahawk-power.com or (866) 577-4476. We’ll make it right as quickly as possible.
Power Tank
SHIPPING POLICY
Customer will select their desired shipping method and pay associated costs listed on the checkout page.
Store Your Board
Shipping Policy
Free U.S. economy shipping on orders $99+ shipping to the 48 contiguous United States. Orders under $99 ship for $5.99. International and orders shipping to Alaska and Hawaii are quoted at checkout.
Orders placed by 3:30pm ET generally ship same day. Orders placed over the weekend or on a holiday will generally ship the next business day.
Estimated delivery dates are displayed on the product page and shown at checkout. Most orders deliver within 2 - 6 business days from the date of shipment.
International orders ship fast via Express (DHL) and rate is based on destination and weight.
POWER PLANTER
SHIPPING POLICY
Customer will select their desired shipping method and pay associated costs listed on the checkout page.
MODELLO TURBO
FREE WORLDWIDE SHIPPING - 100% TRACKED
We use DHL Express for worldwide shipping. Each product is packaged securely and with care.
Delivery to PO Boxes and Military bases
We do not offer delivery to PO Boxes and Military bases.
Processing and Delivery Timelines
- Standard Products: Processing time is 5–12 business days.
- Custom Orders: Processing time is 10–15 business days
- Standard Neon Products: Processing time is 10–15 business days.
- Custom Neon Orders: Processing time is 10–20 business days.
Once shipped, delivery will take place as follows:
- U.S. and Canada: 2-5 business days
- Europe: 2-3 business days
- Worldwide: 2-7 business days
We strive to deliver securely and as quickly as possible. However, please note that Covid-19 may still impact delivery times for some international countries.
Customs and Fees
The buyer is responsible for any customs fees, duties, VAT, or other associated fees. Since customs policies vary by country, including any fees that may be incurred, we encourage and advise you to check online or with your local post office before purchasing.
SPEEDZONE
All pricing does not include freight charges. All orders are insured for full value. Speedzone is not responsible for any damage incurred during shipment. All merchandise leaves from our facility or any one of our multiple designated distribution warehouses properly packaged and in perfect condition. When you receive your shipment, please inspect your packages in the presence of the delivery person. All damage claims are the responsibility of the customer and must be made with the freight carrier and reported to Speedzone Performance LLC within 3-5 working days if you would like us to try and help provide info for a claim. Speedzone Performance LLC does not usually initiate claims for the customer, however we will provide information and try our best to assist if the need for one arises. In the event of a damaged shipment, please keep all the original packages and packing material for inspection. If for some reason a shipment is returned to us undelivered after 3 attempts, you will be responsible for all freight charges and a hold put on all future shipments until the incurred shipping costs have been paid in full. For expedited orders we can ship via UPS Next Day, Second Day, or 3 day delivery at extra cost. We can also ship via Federal Express if preferred (based on product and warehouse).
International shipments will always have duties and customs fees. Speedzone does not cover these fees and your shipping charge will not cover these extra clearance fees based on your local country. We suggest getting an estimate of these fees from your local authority before placing an order.
Third-Party Shipping Disclaimer
Speedzone Performance LLC is not responsible for any discrepancies in shipping methods or carriers used by third-party warehouses or manufacturers. In some cases, vendors may choose to ship products directly to customers using their preferred carrier or service, which may differ from the shipping method selected and paid for at checkout. While we make every effort to ensure accurate and timely delivery, Speedzone Performance LLC cannot be held liable for delays, shipping method changes, or costs incurred as a result of vendor-initiated shipping decisions beyond our control.
SHIPPING ERRORS
Errors in shipping occasionally happen. In the case of a shipping error on our part we will issue a UPS call tag for return of the merchandise and ship the correct part to you. We will charge your credit card for this merchandise until we receive the original part back whereupon we will immediately credit your account. All returned parts must be in 100% new condition and be in the original packaging.
RGB HALOKIT
Shipment Processing Time
Most standard in stock orders are processed within one to two business days. Custom orders like multicolor headlights can take up to 5 weeks. For Backorders and Preorders, please see product page for shipping dates. Orders are not shipped or delivered on weekends or holidays.
In the event of a high volume of orders, shipments may be delayed. Please allow additional transit days for delivery. If there is a significant delay in the shipment of your order and the item it not on backorder or preorder, we will contact you via email.
Incorrect Shipping Address or Address Changes
Orders will be shipped to the address provided by the customer at checkout. If the shipping address is incorrect, changed, or invalid, and the package is lost or delivered to an address from which the customer cannot retrieve it, the customer assumes full responsibility for the loss. RGB Halo Kits is not liable for packages that are misdelivered due to incorrect addresses provided at the time of purchase.
Changing an address can only be done if customer reaches out to us before a shipping label has been created for your order. Please make sure to type in the correct address before finalizing your order.
Once a package is marked as delivered to the provided address, RGB Halo Kits is no longer responsible for its receipt by the customer. If a package is returned to sender, the customer is responsible for the cost of reshipping the package.
Lost or Stolen Packages
If a package is lost in transit, please contact RGB Halo Kits to initiate a claim with the courier. A replacement item will not be shipped until the claim is processed and confirmed by the courier. If theft is a concern, we recommend using a secure shipping address, such as a business address. RGB Halo Kits is not responsible for stolen or misdelivered packages.
If the carrier's investigation determines that the package was lost or delivered incorrectly, we will resend a duplicate shipment to the customer. We no longer offer returns or refunds for lost or incorrectly delivered packages / orders.
Shipping Rates
Shipping charges are calculated and displayed at checkout.
Customs, Duties, and Taxes | International Shipments
RGB Halo Kits is not responsible for any customs duties, taxes, or additional fees applied to international orders. All such charges are the responsibility of the customer.
International shipping cost are calculated at checkout, however Import fees and duties are not and are subject to the import country discretion.
Damaged Shipments / Goods Policy
We strive to ensure all packages arrive in perfect condition. However, if your order arrives damaged, please contact us immediately so we can assist you.
-
Reporting Damages: Customers must report any damaged items within 5 days of delivery. After this period, we may be unable to process damage claims.
-
Carrier Claims: While we are not responsible for damages that occur during shipping, we will assist in filing a claim with the carrier. Please note that claim approvals are at the carrier's discretion.
-
Visible Damage Upon Delivery: If the package arrives with obvious visible damage such as bent underglow packages, you may refuse delivery and or do a return to sender if the item is unopened. Once we receive the package back we can issue a new shipment.
-
Damage Discovered after Delivery: document all issues with clear photos and Contact us immediately with these details so we can guide you through the next steps.
Missing Items from Shipment Policy
We strive to ensure all orders are fulfilled accurately and promptly. If you believe that an item is missing from your shipment, please follow the steps below to help us quickly resolve the issue:
-
Notify Us Within a Reasonable Time Frame:
Please notify us as soon as possible when missing items. After a significant time period has passed since receiving your order we may not be able to process missing item claims. -
Provide Documentation:
To assist with the investigation, please send a clear photo of the item(s) you received. This will help us verify the contents of your shipment and expedite the resolution. -
Verification and Resolution:
If the missing items are confirmed, we will ship them to you promptly at no additional cost.
WOODHAVEN
Shipping Policy
When do you ship? Orders are shipped Monday – Thursday. Most orders ship the next business day.
Where do you ship to? Domestic shipping to the 48 states is included in the item price. Contact us for the additional shipping charge for items shipping to Alaska, Hawaii, Canada or other international locations.
How do you ship? Our orders ship via UPS or USPS based on product weight. Please contact us if you have any special shipping requirements.
Shipment status. Once the order is shipped you will receive an email with the tracking number.
JACKERY
NOVANEST
Shipment and Delivery
We only ship within the contiguous United States. Free shipping on all orders.
Expected Ship Dates:
Expected to 1-3 business days for Lead time.
Generally, lt needs 4-5 business days for shipping. We offer free shipment within the contiguous United States.
Total 5-8 business days.
ALLWEI
Shipping policy
1. Shipping Area
We currently offer free shipping within the contiguous United States, excluding Alaska, Hawaii, Puerto Rico, and U.S. Virgin Islands.
2. Shipping Fees & Time
Once an order is placed, it typically takes 1-2 business days to process and ship. Standard delivery time is 3-7 business days, depending on the destination and carrier speed.
Please note that due to the lithium-ion batteries contained in our power stations, air shipping is not available. Ground shipping is the only method used, and delays may occur due to extreme weather conditions or other uncontrollable factors.
3. Shipping Method
We primarily use FedEx for deliveries. Once your order is shipped, you will receive an email confirmation with order details and tracking information. No signature is required upon delivery. For any specific delivery needs, please contact FedEx at 1-800-463-3339.
4. Shipping Address
Ensure that the shipping address you provide is accurate. Once an order is placed, we cannot modify the address. If your package is returned due to an incorrect or incomplete address, we will contact you to arrange redelivery.
Please note, we do not ship to P.O. Box, APO, FPO, or DPO addresses.
5. Shipping Information
Upon shipment, you will receive a confirmation email with tracking numbers. If your order contains multiple items, they may be shipped separately and may not arrive on the same day. If you haven't received your order within the estimated timeframe, please contact us at support@allweipower.com.
6. Order Cancellation
You can cancel your order before it is shipped and receive a full refund. However, if the order has already been shipped, you will need to wait for the product to arrive and then initiate a return and refund process.
7. Risk Orders and Order Confirmation
In cases where our system flags an order as a high-risk or medium-risk transaction, we will contact you via email and other communication methods to verify the order. You are required to actively cooperate and respond to our requests for confirmation. If you fail to reply or does not cooperate with the verification process, Allwei reserves the right to withhold shipment or cancel the order in order to protect the interests of the company.
8. Support
For any questions regarding your order or shipping, please contact us at support@allweipower.comor call +1 626-905-1089 (Monday - Friday, 9:00AM-5:00PM PST).