FAQs

Q: Will it work with my pool size and type?

A: B21V is suitable for pools with a maximum capacity of 20 m³.

Q: Can the unit operate year-round?

A: It features cooling and heating modes to meet your requirements. And it works within an ambient temperature range of -7-43℃. Operating outside this range will trigger a malfunction and potentially damage the unit.

Q: How long does it take to reach the temperature I set?

A: Taking several days to reach your desired temperature is NORMAL. Performance can be affected by various factors, including ambient temperature, water volume, pool insulation quality, wind exposure, proper installation, and regular maintenance.

Q: Any tips for using a pool heat pump effectively?

A: Make sure to let the unit sit upright for over 24 hours before use. We suggest installing barriers like fences or plants around the pool to lower wind impact on the water surface. Use a pool cover to retain heat and reduce evaporation.

Q: Can I install it myself?

A: Plug-and-play models M18, M20, and B21V can be self-installed. However, you will need water hoses and a filter pump (neither included). The package includes hose clamps, 32 mm & 38 mm" hose connectors, and a user manual.

Q: Can it be used for a saltwater pool?

A: Yes. The unit features a titanium heat exchanger, which is corrosion-resistant. However, please ensure that the heat pump is installed upstream of the saltwater pool and a check valve is installed between them to prevent any backflow.

Q: Does the unit have an internal heater to prevent freezing?

A: This unit features an auto-defrost function to prevent ice buildup on the unit, ensuring consistent heating efficiency and extending the heat pump's lifespan in cold weather.

Technical Specification